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Terms & Conditions

By using our website, you accept our terms and conditions and privacy policy. 

We take care to ensure products are sent in a good condition and packed securely.

All our biltong is made to order ensuring you get the freshest biltong possible. Your biltong will be ready to dispatch in 5 to 6 days. 

Delivery within the UK is by Royal Mail. The rest of the world is by UPS.

Acceptance of cancellation of an order shall be at the discretion of the Company and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing the Company’s administrative costs involved. In certain instances where the Company has spent considerable effort in obtaining goods specially requested for by the customer, the Company might decide at its discretion not to allow cancellation of such order.

We will make every effort to deliver the goods ordered as quickly as possible.  

 

Our company is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. 

 

All prices are subject to change without notice and subject to a delivery charge. The delivery charges on internet orders are based on delivery in UK mainland (excluding some postcodes) so there will be extra charges if delivery is required elsewhere.

 

RETURNS POLICY 

Any returned bags will still need to be sealed and complete with original packaging.  Please ensure when returning goods that you use a reputable delivery service and can provide evidence that they have been delivered back to us.

 

Storage & Care

Store in a cool dry place and eat within 3 days of opening or refrigerate and eat within 7 days.

 I am yet to find anyone who can keep their biltong for as long as seven days?